Policies

Returns and refunds

When you can return an order, how to start a return, and how refunds are processed.

Last updated: Not yet published

Warning: This policy is not final

This page is a working draft awaiting legal review and is not yet a binding policy. If you need to know where you stand on something specific right now, please contact us and we will tell you directly.

Return window

[PLACEHOLDER — requires legal review.] State how many days after delivery a return can be requested, and the condition items must be in.

Items that cannot be returned

[PLACEHOLDER — requires legal review.] Health and hygiene products often cannot be returned once opened. State the exact position clearly, because customers will rely on it.

Damaged or incorrect items

If your order arrives damaged, incomplete or incorrect, contact us and we will put it right. Please tell us within a reasonable time of delivery and keep the packaging where you can.

How to start a return

Message us on WhatsApp or email support with your order number and what went wrong. We will confirm the next step before you send anything back.

Refunds

[PLACEHOLDER — requires legal review.] State how refunds are issued, to which method, and how long they take.